Refund policy

Return and Refund Policy

Last Updated: September 22, 2026

Thank you for purchasing from Humanity Bridge. We want our customers to have a clear and transparent experience when purchasing our digital products.

This Return and Refund Policy applies to eBooks, downloadable files, guides, and other digital content sold through our store.

Digital Products

Humanity Bridge primarily sells digital products that are delivered electronically.

Because digital products can be accessed, downloaded, or used immediately after purchase, all digital product sales are generally considered final once the product has been successfully delivered or made available to the customer.

Digital products cannot normally be physically returned in the same way as traditional goods.

Refund Eligibility

A refund may be considered in situations such as:

You were charged more than once for the same purchase.
You were charged an incorrect amount.
You did not receive access to the purchased eBook or digital product because of a technical issue on our side.
The digital file is corrupted or cannot be opened.
The product delivered is materially different from the product you purchased.
A verified billing or transaction error occurred.

All refund requests are reviewed individually and approval is not automatic.

Non-Refundable Situations

Except where required by applicable law, refunds generally will not be issued when:

The digital product has already been successfully downloaded or accessed.
The customer changes their mind after completing the purchase.
The customer no longer wants or needs the eBook or digital product.
The customer did not review the product description before purchasing.
The customer's device or software is incompatible with a clearly identified file format.
The customer provided an incorrect email address or other inaccurate information and the product was otherwise properly delivered.

Requesting a Refund

If you believe you are eligible for a refund, please contact us at:

Email: tennillebradberry075750@outlook.com
Phone: +1 770-750-7809

Please include:

Your full name
Email address used during checkout
Order or transaction information
Name of the product purchased
A brief explanation of the issue

Providing complete information helps us locate and review your transaction.

Technical Issues

If you experience difficulty downloading, opening, or accessing an eBook or digital product, please contact us before requesting a refund.

We will make reasonable efforts to resolve the issue by:

Resending the download link
Providing another copy of the file
Correcting access issues
Providing reasonable technical assistance

If the issue cannot reasonably be resolved and the problem originated on our side, a refund may be considered.

Duplicate or Incorrect Charges

If you believe you were charged multiple times for the same order or charged an incorrect amount, contact us as soon as possible.

Verified duplicate or incorrect charges will be corrected when appropriate.

Approved Refunds

If a refund is approved, it will generally be returned to the original payment method used for the purchase.

Once a refund has been submitted, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

We do not control processing times established by financial institutions or payment providers.

Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us promptly so we can review the transaction.

You should also contact your bank, card issuer, or payment provider if you believe your payment information has been compromised.

Payment Disputes and Chargebacks

We encourage customers to contact us directly before initiating a payment dispute or chargeback.

Many issues involving digital access, billing, duplicate transactions, or technical problems can be reviewed and resolved directly through our customer support.

Nothing in this policy limits any rights you may have under applicable consumer protection laws or the rules of your payment provider.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any mandatory consumer rights available under applicable law.

Where applicable law provides refund, cancellation, or other consumer rights that cannot legally be waived, those legal requirements will apply.

Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, services, business operations, or applicable requirements.

The most current version will be made available through our store.